APB Reloaded isn’t updating correctly or My launcher is broken.

APB Reloaded isn’t updating correctly or My launcher is broken.

APB Reloaded isn’t updating correctly or My launcher is broken.
 
If your launcher isn’t working please try running a repair on the launcher. Please make sure you’re running the launcher as an administrator. To repair the game through the launcher please do the following: 
  1. Start the APB Launcher
  2. Click Options
  3. Click Repair 
If your launcher still isn’t updating please try visiting ‘http://apb.patch.gamersfirst.com/Patches.xml’ in a web browser and pressing control and F5 to refresh the page in your web browsers cache. Run the launcher.
 
If this hasn’t worked please delete clientfiles.xml from the APB Reloaded base directory. Run the launcher again and try to repair.
 
If you’re still not able to update please submit a ticket to Customer Support with the following information. 
  • Your launcher log.
  • Any details you think could be relevant (previous network issues, for example).
  • A description of the issue you're having (does the Play button show the word Error? Is updating taking a very long time or are speeds very slow?)
  • Also please include a traceroute to apb.patch.gamersfirst.com – we can use this traceroute to tell which CDN node you’re connecting to which can be useful.
 
In order to obtain your launcher.log please go to \APB Reloaded\Launcher\ in the directory where you installed APB Reloaded and attach the launcher.log file. 
 
To run a traceroute and copy the results to us:
 
  1. Click Start
  2. Go to Programs
  3. Go to Accessories
  4. Select Command Prompt
  5. Enter the word tracert apb.patch.gamersfirst.com
  6. Right click anywhere on the command window and select ‘mark’
  7. You can press Enter to copy all of the output, or select the text you want to copy and then right-click with your mouse. 
  8. Paste the copied text into a .txt file by hitting Ctrl + V.

    • Related Articles

    • I can’t access the world my character is on!

      This can often happen after trying to login to the game soon after the servers have been brought up. Please close the game, wait a few minutes and try again. This can also happen after selecting one character, then another character and then another ...

    • I didn’t get something from ARMAS that I paid for!

      If you purchased the item through the ARMAS marketplace and you have not received it please wait up to 24 hours as some orders can take time to process, especially if we have received lots of orders. If you’ve waited 24 hours please contact customer ...

    • What is Error code 8?

      Error Code 8 usually means that the servers are down for maintenance. Please check in the Social or News and Announcements forums to see if the servers are currently offline. If they are then this error will resolve itself when maintenance is over. ...

    • I keep crashing.

      Most of the crashes that we have reported are caused by out of date graphics drivers or running out of memory. We strongly recommend running APB Reloaded in a 64 bit environment. Please check that you have the latest graphics drivers from your ...

    • My Latency is really high.

      Latency is the term we use for the time it takes for your PC to send data to our servers and then for our servers to respond to your PC. You can see your latency by typing /fps and pressing enter when you’re in APB Reloaded. Latency is a number you ...